Shipping Policy

Destinations

Wing Hop Fung ships free for order over $49 AFTER any discounts applied are valid for free standard shipping within the United States. (Alcohol products are not included in free shipping).Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. is not included in Free Shipping service. The maximum shipping weight quota for each order is 20 pounds, and if the order exceeds 20 pounds, WHF has the right to cancel the order or charge an additional fee.

The orders for out of US, the  buyer need pay the customs duties by yourself. We are not responsible for orders that show as delivered through the carrier, but not received.

Shipping Fee

Due to the recent continuous rise in oil prices and the increase in operating costs, Shipping fee will rise to varying degrees.. Shipping fee is determined by UPS and USPS

 

Order Tracking

To track your package, please go to the UPS /USPS website, and enter the tracking number sent to you in your order confirmation e-mail. If you do not see the e-mail, please check your Spam folder as it may have ended up there. You can also contact us at  web@winghopfung.com  or call us at 1-800-239-6888 for the tracking number to your order.

Shipping Time

We generally need 1 to 3 working days to process and mail your orders. During periods of peak orders such as Thanksgiving, Christmas, Lunar New Year, other major holidays, and special occasions like this pandemic, we may need an additional 3 to 5 working days to process your order. Choosing a faster method of shipping does not decrease the processing time of an order, it only decreases the time it takes to get delivered. 

If your order is to be shipped within California, your order will reach you in 1 to 3 days from the time it leaves our warehouse in Los Angeles, Ca. For all other states, it can take 3 to 5 days. Please be aware that the shipping companies who serve Wing Hop Fung do not deliver products on weekends or holidays. Shipping charges are based on the weight of the item(s) you purchased and the level of service you select.  Please note that customers pay for the cost of shipping on returned merchandise. 

Wing Hop Fung is not responsible for any delays or errors made by carriers once the package has left our hands.

Payment, Pricing & Promotions

Sales tax is not dependent on shipping destination. You will be charged the California Tax Rate (Los Angeles), which is currently at 9.75%, in addition to shipping and handling on all products as applicable. Shipping promotions do not apply to orders shipping to US Territories. To estimate when a package will be delivered, the following should be considered:

  • Credit card authorization and address verification must be received prior to order processing.
  • Orders with “Out of Stock” item(s), may take additional time to process and ship. Please see “Shipping Alternatives” below for more information.

Wing Hop Fung accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Your credit card will be charged once your order is processed.

Wing Hop Fung gift cards are only redeemable at Wing Hop Fung retail stores. They are not redeemable online at the moment.

Shipping Alternatives

Wing Hop Fung accepts orders online 24 hours a day, 7 days a week. However, Friday and weekend orders are processed and prepared for shipping beginning the next business day. Therefore, these days are not included in the time needed to process your order. Most orders will be shipped within 3 business days if all the items ordered is in stock. If an item is out of stock, we will notify you by e-mail or by phone. You can choose another equal price item for instead. Or, you can choose to receive a refund in which we will refund you after the confirmation of your payment. Once we have issued a refund, we will notify you again by e-mail or by phone.

Please note that in some cases, parcels can get marked as delivered on the tracking but still take a couple of days to physically arrive!

ALL BIRD'S NESTS NEED KEEP REFRIGERATE, PROPOSAL NEXT DAY SHIPPING OR 2ND DAY SHIPPING. 

Use other shipping options cause the deterioration of the products, are not refundable.